You're good at the work. The constraint is everything around it: where the next client comes from, and how much of your attorneys' day disappears into admin. Both are systems problems. Both are fixable.
A prospective client with a real legal problem doesn't send one inquiry. They send several, to several firms, often late at night, and they retain the first firm that responds like a human and makes them feel handled. Minutes matter. Hours lose the case.
Most firms can't win that race with people alone — no one is staffing intake at 9pm on a Sunday. A system can. That's the single highest-leverage fix we make for a law firm, and it's usually the first.
Illustrative of how the intake system is built to perform. Actual response handling is configured to your practice areas and review preferences.
Pick the bottleneck that's costing you most right now. We build and run that system, then expand from there.
Get found at the moment of intent — in search and in AI answers — and convert it. A predictable flow of qualified inquiries, not just referrals.
Automate the intake, follow-up, scheduling, and document steps eating your attorneys' week — so your people do only the work an attorney can.
Firms above ~$20M in revenue are usually a better fit for FrontPipe Pilot — our six-channel system with 20 qualified meetings guaranteed.
Each installs on the practice-management and phone systems the firm already runs, goes live in 14 days, and reports three lines on the monthly scoreboard. The examples are representative builds, not client results.
Answers every inquiry (web form, phone, chat, after hours) in under a minute, qualifies it by practice area, runs a conflict pre-check, books the consult on the attorney's real calendar and writes the matter summary into your practice-management system.
A nine-attorney injury and family firm with one intake coordinator. Before: web forms answered the next morning, after-hours calls to voicemail, consults booked by phone tag. Built in 14 days: the intake desk on the existing number and site, the conflict pre-check, calendar booking for each attorney. The monthly page tracks response time by channel, consults per 100 inquiries, after-hours bookings, and the coordinator's hours moved from the phones to file work.
Client onboarding that runs itself: engagement letter e-signed, the document checklist chased by text and email until the file is complete, documents sorted into the matter, and the paralegal told only what is missing.
A 14-person estate and business firm where two paralegals spend roughly a third of their week chasing documents. Built: checklists for the six matter types the firm actually opens, reminder sequences in the firm's voice, a board the partners can read in a minute. The monthly page tracks days to a complete file by matter type and the paralegal hours that moved back to billable work.
Answers the client's "what's happening with my case" from the matter record, drafts the update for attorney approval, and cuts the status calls that interrupt billable time.
A litigation firm whose attorneys field twenty status calls a week between them. Built: an update draft every time a matter event lands, a reply channel for routine questions, and an escalation rule written with the managing partner. Tracked monthly: inquiries handled without attorney time, update turnaround, hours returned.
Which one first depends on where the hours go. The free audit maps it for your firm, in writing, within three business days.
Legal marketing and client communication live under rules most agencies don't even know exist. We do. Every system is designed to keep you on the right side of them — with you in control of what goes out.
Note: FrontPipe is a growth-systems partner, not a law firm, and this is not legal or ethics advice. We build to support your compliance obligations; final responsibility for bar compliance rests with your firm.
Tell us a little about your firm and we'll show you the one system that would move the needle fastest — whether that's client flow or billable time. No pitch deck, no pressure.
Yes. Every system is built compliance-aware — messaging follows ABA Model Rules 7.1–7.3 and your state bar's requirements, with no fabricated testimonials and no guarantees of outcomes. You review and control what goes out. We're a growth partner, not a law firm, so final bar-compliance responsibility stays with you, and we build to support it.
Intake and follow-up are designed to respect privilege and your conflict-check process, with human review at the points that matter. The AI captures and routes inquiries; it doesn't make judgment calls that belong to an attorney.
Never. It qualifies inquiries, answers logistical questions, and books consults. Anything resembling legal advice is routed to a licensed attorney. The system creates leverage; it doesn't practice law.
Personal injury, family law, estate planning, criminal defense, business and corporate, real estate, immigration, and more. Because intake dynamics differ sharply by practice area, we build the system to match how your clients actually decide.
For growing firms, the first system is typically live in about 14 days. Larger firms (~$20M+ revenue) on our Pilot tier are usually live within 72 hours of kickoff.
Usually it amplifies them. We build the system — the acquisition engine and the intake/ops automation — that your existing people then run with. Where there's overlap, we'll tell you honestly rather than sell you duplicate work.